About the client:

Our client is a US-based marketing consulting company that specializes in digital marketing (SEA, SEO, Web Analytics, Social Media, Direct Marketing/ e-mail Marketing, Referral marketing, Native Advertising, Events & Conferences, etc.).

About the role:

We are looking for a motivated, self-driven individual with a willingness and eagerness to learn! Having grown quickly over the past year, we are looking to add a hard-working, dedicated, and ambitious Account Manager to our client's team. If you always ask yourself, “how can I take this a step further to make it exceptional?” and want to be recognized for that in a place where that is the norm and will push you to be the best, then this is the opportunity you’ve been looking for.

As an Account Manager, you will be responsible for coordinating communication and deliverables for our client's team. You will be the primary point of contact in phone calls, video calls, and e-mails with customers and clients.

What you’ll be doing:

• Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Develop and implement account strategies to drive client satisfaction, retention, and growth.
• Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
• Work closely with cross-functional teams to ensure the successful execution of client projects.
• Coordinate project timelines, deliverables, and communication to meet client expectations.
• Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
• Collaborate with the sales team to explore new business opportunities with current clients.
• Provide regular reports to clients on project progress and results.
• Address and resolve any issues or conflicts that may arise during the course of client engagements.
• Ensure a high level of client satisfaction by proactively managing expectations.

Who are we looking for?

• Excellent communication skills – both written and spoken
• Prior 2-3 years of experience with account management, customer service or business manager is required
• High attention to detail
  
• Ownership, initiative, & proactiveness
• Comfortable conducting business conversations via video and audio web meetings, e-mails, and instant messages on a daily basis
• Must have a professional appearance and backdrop
• Must speak perfect English with no accent
• Outstanding follow-up and follow-through
• Effective time management, personal accountability, and organization
• Hands on experience in Google Search Console, Google Analytics, Google Ads and Looker Studio

Position: Account Manager

Remote Status: Fully Remote

Preferred Location: South Africa, Cape Town

Working Hours: 9 am to 5 pm CT

Holidays: US Local Holidays

Salary: USD 2000/month

Internal Job ID: 0113