Client Success Specialist - 0198 - Dubai
Are you a skilled Client Success Specialist looking for a high-paying job? Apply now and make a difference!
We usually respond within three days
About the client:
Our client is a leading digital marketing agency based in the USA with very specific and targeted clients. They are looking for an experienced Client Success Specialist who has the right people skills to fulfill this role successfully.
About the role:
As a Client Success Specialist, you are responsible for coordinating communication and deliverables for clients with our internal team and business partners. You will be the primary point of contact in phone calls, video calls, and e-mails with customers.
What you'll be doing:
- Answer client queries via phone, e-mail, chat, or other communication channels.
- Client communication, both written and via video calls
- Quality Assurance of websites, e-mails, etc., and anything client-related.
- Running weekly/monthly reporting calls with clients, helping them understand how we are helping their business.
- Onboarding multiple new clients every week, helping them come into our system.
- Maintain a deep understanding of the company's products or services.
- Educate customers on product features, usage, and troubleshooting steps.
- Record and maintain detailed and accurate customer interactions and resolutions in the company's database or CRM system.
- Collaborate with sales, marketing, and product development teams to share client insights and contribute to the improvement of products and services.
- Uphold a professional and positive attitude in all customer interactions.
- Ensure compliance with company policies and procedures.
Who are we looking for?
- Should be proficient in speaking English with client success experience. Must speak perfect English with no accent
- 3+ years of experience working in this field.
- High school diploma or equivalent bachelor's degree preferred).
- Excellent communication skills (verbal and written).
- Strong problem-solving and decision-making abilities.
- Ability to successfully deal with tough clients.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with CRM software and customer support tools is a plus.
- Experience in digital marketing is preferred.
Position: Client Success Specialist
Remote Status: Fully Remote
Preferred Location: Global
Working Hours: 9:00 am - 4:00 pm CT
Holidays: US Local Holidays
Salary: USD 1200 - USD 1800
Internal Job ID: 0198
- Department
- Customer Support
- Locations
- Dubai, UAE
- Remote status
- Fully Remote
- Monthly salary
- $1,200 - $1,800
- Employment type
- Full-time
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Work from anywhere
All positions marked "Global" at Bionic Talent are FULLY remote. We believe in a fully remote, interconnected world. Any job you apply to at Bionic Talent with a "Global" or "Fully Remote" tag will be fully remote; work from anywhere.
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Market beating compensation
We work with clients that value talent and ensure that our compensation is market-beating. We don't believe in market-competitive salaries; we believe in beating the market.
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No degrees needed
Most job positions with Bionic Talent value you for the skills and experience you possess, not the degrees you have/or don't have.
Workplace & culture
Bionic Talent only works with the top agencies and startups around the world. We ensure you find your dream job with a company that values your talent and passion. We want everyone to have a job that fulfills them professionally, emotionally, and personally.
About Bionic Talent
Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages.
With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team.
Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely.
Client Success Specialist - 0198 - Dubai
Are you a skilled Client Success Specialist looking for a high-paying job? Apply now and make a difference!
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