Client Success Manager - 0594 - Johannesburg, South Africa
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About the Client:
Our client is a digital marketing agency specializing in providing digital marketing services to dental practices across the USA. They are seeking an experienced Account Manager to join their team.
About the role:
We are seeking a motivated, self-driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential.
Professional fluency in English is essential.
Experience in digital marketing agencies is required.
What you’ll be doing:
- Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
- Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
- Develop and implement account strategies to drive client satisfaction, retention, and growth.
- Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
- Work closely with cross-functional teams to ensure the successful execution of client projects.
- Coordinate project timelines, deliverables, and communication to meet client expectations.
- Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
- Provide regular reports to clients on project progress and results.
- Ensure a high level of client satisfaction by proactively managing expectations.
Who are we looking for?
- Minimum 4 years of experience as a Client Success Manager.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent organizational and time management abilities, with a keen attention to detail.
- Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
- Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
- Experience in digital marketing agencies is required.
Position: Client Success Manager
Remote Status: Fully Remote
Preferred Location: Global
Working Hours: 9 am to 6 pm EST
Holidays: US Local Holidays
Salary: USD 1800 to USD 2200 per month
Internal Job ID: 0594
- Department
- Sales
- Locations
- Johannesburg
- Remote status
- Fully Remote
- Monthly salary
- $1,800 - $2,200
- Employment type
- Full-time
Johannesburg
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Work from anywhere
All positions marked "Global" at Bionic Talent are FULLY remote. We believe in a fully remote, interconnected world. Any job you apply to at Bionic Talent with a "Global" or "Fully Remote" tag will be fully remote; work from anywhere.
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Market beating compensation
We work with clients that value talent and ensure that our compensation is market-beating. We don't believe in market-competitive salaries; we believe in beating the market.
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No degrees needed
Most job positions with Bionic Talent value you for the skills and experience you possess, not the degrees you have/or don't have.
Workplace & culture
Bionic Talent only works with the top agencies and startups around the world. We ensure you find your dream job with a company that values your talent and passion. We want everyone to have a job that fulfills them professionally, emotionally, and personally.
About Bionic Talent
Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages.
With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team.
Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely.
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