Client Success Coordinator - 0876 - Pretoria, South Africa
Empathetic communicator with 3+ years’ client success experience, skilled in patient support, relationship management, and seamless wellness journey coordination.
We usually respond within three days
About the client:
Our client is a patient-focused healthcare and wellness provider dedicated to delivering holistic, compassionate care. The organization emphasizes consistent communication, empathy, and proactive support to help patients achieve their long-term health goals. Their mission is to provide a seamless and supportive experience at every stage of the wellness journey — building trust and strong relationships with each individual they serve.
About the role:
We’re looking for a Client Success Coordinator who will serve as the main point of contact for patients, ensuring they feel supported, heard, and valued throughout their care journey. This role requires a warm, professional communicator who enjoys connecting with people and maintaining strong relationships.
The Client Success Coordinator will be responsible for conducting weekly check-ins with patients, tracking their progress, and assisting the internal team with administrative or client-related tasks during downtime. This is a client-facing role, ideally suited for candidates based in South Africa, given the communication style and alignment with US time zones.
What you’ll be doing:
- Call patients weekly to check in, assess progress, and document feedback
- Provide empathetic, professional communication and ensure every patient feels cared for and supported
- Maintain accurate records of patient updates and share summaries with the internal care team
- Assist with administrative and coordination tasks when not on calls
- Follow up on patient inquiries, scheduling needs, or support requests
- Contribute to improving client engagement and retention by identifying opportunities for a better patient experience
- Represent the organization with professionalism, compassion, and reliability
Who are we looking for?
- 2–4 years of experience in customer success, client relations, or patient support roles
- Exceptional spoken and written English communication skills
- Empathetic and people-oriented, with strong listening and follow-up abilities
- Comfortable handling phone-based and remote communication
- Organized, detail-oriented, and reliable in completing assigned tasks
- Experience working in healthcare, wellness, or service-oriented environments is preferred
- Excellent communication and organization skills
- Proven ability to work independently in a remote setup
- Experience working with US-based teams or clients is preferred
Position: Client Success Coordinator
Remote Status: Fully Remote
Preferred Location: South Africa
Working Hours: 9 am to 6 pm EST
Holidays: US Federal Holidays
Salary: USD 1500-1800 per month
Internal Job ID: 0876
- Department
- Sales
- Locations
- Pretoria
- Remote status
- Fully Remote
- Monthly salary
- $1,500 - $1,800
- Employment type
- Full-time
Pretoria
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