Personal Injury Intake Specialist - 1030 - Buenos Aires, Argentina
Join a U.S. law firm as a Personal Injury Intake Specialist. Handle client calls, scheduling, and support with professionalism.
We usually respond within three days
About the client:
Our client is a U.S.-based Personal Injury law firm handling a high volume of cases. The firm is committed to providing compassionate, responsive, and professional legal support to individuals during difficult times. Client experience and timely communication are a top priority.
About the role:
We are seeking a Personal Injury Intake Specialist to serve as the first point of contact for prospective and existing clients. In this role, you will be responsible for answering calls, qualifying potential cases, collecting accurate client information, and supporting the intake and legal teams.
The ideal candidate is empathetic, detail-oriented, and experienced in handling sensitive personal injury matters while maintaining confidentiality and professionalism.
U.S. law firm experience is required.
Personal Injury intake experience is strongly preferred.
What you’ll be doing:
Handle inbound and outbound calls with professionalism and empathy.
Serve as the first point of contact for potential and existing clients.
Conduct initial intake screenings to determine case eligibility.
Ask structured intake questions related to personal injury matters.
Accurately document client information in the case management system.
Schedule attorney consultations and follow up with potential clients.
Follow intake scripts, workflows, and compliance procedures.
Coordinate communication between clients, attorneys, and case managers.
Escalate urgent or sensitive matters to the appropriate team members.
Who are we looking for?
1+ year of experience in intake, customer service, call center, or administrative roles.
Prior experience working with a U.S. law firm (required).
Personal injury intake experience (strong plus).
Excellent English communication skills, both verbal and written.
High level of empathy and professionalism when handling sensitive cases.
Ability to multitask in a fast-paced, high-volume environment.
Strong attention to detail and accuracy in data entry.
Comfortable following scripts, checklists, and structured workflows.
Self-motivated, reliable, and able to work independently in a remote setting.
Position: Personal Injury Intake Specialist
Remote Status: Fully Remote
Preferred Location: Latin America
Working Hours: 9 am - 5 pm EST
Holidays: US Federal Holidays
Salary: USD 1000 to USD 1300 per month
Internal Job ID: 1030
- Department
- Operations
- Locations
- Buenos Aires, Argentina
- Remote status
- Fully Remote
- Monthly salary
- $1,000 - $1,300
- Employment type
- Full-time
-
Work from anywhere
All positions marked "Global" at Bionic Talent are FULLY remote. We believe in a fully remote, interconnected world. Any job you apply to at Bionic Talent with a "Global" or "Fully Remote" tag will be fully remote; work from anywhere.
-
Market beating compensation
We work with clients that value talent and ensure that our compensation is market-beating. We don't believe in market-competitive salaries; we believe in beating the market.
-
No degrees needed
Most job positions with Bionic Talent value you for the skills and experience you possess, not the degrees you have/or don't have.
Workplace & culture
Bionic Talent only works with the top agencies and startups around the world. We ensure you find your dream job with a company that values your talent and passion. We want everyone to have a job that fulfills them professionally, emotionally, and personally.
About Bionic Talent
Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages.
With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team.
Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely.
Already working at Bionic Talent?
Let’s recruit together and find your next colleague.