Client Success Manager - 1452 - Cape Town, South Africa
We're hiring a Client Success Manager to build lasting client relationships and drive exceptional results for a fast-growing US digital marketing agency.
We usually respond within three days
About the client:
Our client is a digital marketing agency specializing in helping dental clinics grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.
About the role:
We are seeking a motivated, self-driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective growth strategies, and coordinating client interests across various channels.
This role calls for a friendly, approachable professional with a standout personality that clients find easy to connect with. Strong communication skills, a solid understanding of digital marketing concepts, and the ability to collaborate effectively with cross-functional teams are essential. They should be a problem solver and able to navigate challenges proactively.
Experience in a digital marketing agency is preferred.
What you’ll be doing:
Client Communication: Serve as the primary point of contact for assigned clients, leading status calls and keeping CRM records current across teams.
Client Retention: Field client questions and requests, troubleshoot issues, and escalate when needed to drive long-term satisfaction.
Project Management: Keep projects on track internally and externally—managing timelines, priorities, deliverables, and feedback.
Campaign Reporting: Own monthly reporting (email + calls), translating SEO, PPC, social, and call-tracking KPIs into clear insights using our BI dashboards.
Quality Assurance: Ensure all client work is on-brand, accurate, and polished before it goes out.
Marketing Strategy: Spot growth opportunities for clients, shape strategy with sales reps, and confidently present recommendations.
Who are we looking for?
4+ years of experience as an Account Manager or in a related field.
Fluent in English, oral and written.
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills.
Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively.
Proficiency in CRMs, project management, and industry-standard tools and software.
Experience in digital marketing agencies is preferred.
Foundational digital marketing knowledge is preferred.
Position: Client Success Manager
Remote Status: Fully Remote
Preferred Location: LatAm, South Africa
Working Hours: 9 am to 5 pm MT
Holidays: Local US Holidays
Salary: USD 2000 - 3000 per month
Internal Job ID: 1452
- Department
- Customer Support
- Locations
- Cape Town, South Africa
- Remote status
- Fully Remote
- Monthly salary
- $2,000 - $3,000
- Employment type
- Full-time
Cape Town, South Africa
-
Work from anywhere
All positions marked "Global" at Bionic Talent are FULLY remote. We believe in a fully remote, interconnected world. Any job you apply to at Bionic Talent with a "Global" or "Fully Remote" tag will be fully remote; work from anywhere.
-
Market beating compensation
We work with clients that value talent and ensure that our compensation is market-beating. We don't believe in market-competitive salaries; we believe in beating the market.
-
No degrees needed
Most job positions with Bionic Talent value you for the skills and experience you possess, not the degrees you have/or don't have.
Workplace & culture
Bionic Talent only works with the top agencies and startups around the world. We ensure you find your dream job with a company that values your talent and passion. We want everyone to have a job that fulfills them professionally, emotionally, and personally.
About Bionic Talent
Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages.
With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team.
Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely.