Intake Specialist - 1540 - Lima, Peru
Be the caring first point of contact for people seeking legal help — conduct client intake, guide follow-ups, and support a U.S. personal injury law firm, fully remote.
We usually respond within three days
About the client:
Our client is a premier US-based personal injury law firm dedicated to helping individuals and families navigate legal claims after life-altering accidents and injuries. The firm is recognized for its client-focused approach, professionalism, and commitment to securing strong outcomes with care, empathy, and integrity.
About the role:
We are seeking a proactive, highly motivated Intake Specialist to serve as the critical first point of contact for prospective clients. In personal injury law, timely response, warmth, and active lead conversion directly impact client satisfaction and firm success.
This role combines compassionate client intake, active communication, lead qualification, and persuasive follow-ups. The ideal candidate is friendly, upbeat, detail-oriented, and possesses a strong sales mindset—knowing how to connect with distressed callers while effectively communicating the firm’s value to convert inquiries into retained clients.
US law firm experience is required.
Personal Injury experience is preferred.
What you’ll be doing:
Answer incoming calls, web leads, and urgent inquiries professionally, warmly, and promptly.
Conduct structured intake interviews for Personal Injury matters, gathering accurate case details and evaluating claim viability.
Utilize strong communication and subtle sales skills to explain firm services, address prospective client hesitations, and encourage client conversion.
Enter, update, and manage prospective and active client data meticulously in legal case management software (e.g., Filevine, Clio, or similar).
Schedule follow-up contacts, conduct active outreach on pending leads, and maintain consistent communication.
Route calls, take messages, respond to emails, and ensure seamless support for the legal team.
Maintain accurate, complete, and fully compliant documentation across all firm channels.
Who are we looking for?
2+ years of experience in legal intake, customer service, or client-facing roles within a US law firm (Personal injury experience preferred).
Full fluency in written and spoken Spanish and English.
Background in sales, lead conversion, or phone-based customer retention is a plus.
Friendly, upbeat, and empathetic demeanor with the ability to build immediate rapport over the phone.
Exceptional organizational skills with high attention to detail in record-keeping and data entry.
Tech-savvy with prior experience using case management tools like Filevine, Clio, or CRM platforms.
Strong ability to work independently and maintain professional composure in a remote setup.
Position: Intake Specialist
Remote Status: Fully Remote
Preferred Location: Latin America
Working Hours: 9:00 am - 5:00 pm EST
Holidays: US Federal Holidays
Salary: USD 1200 - USD 1600
Internal Job ID: 1540
- Department
- Customer Support
- Location
- Lima, Peru
- Remote status
- Fully Remote
- Salary
- $1,200 - $1,600/month
- Employment type
- Full-time
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Work from anywhere
All positions marked "Global" at Bionic Talent are FULLY remote. We believe in a fully remote, interconnected world. Any job you apply to at Bionic Talent with a "Global" or "Fully Remote" tag will be fully remote; work from anywhere.
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Market beating compensation
We work with clients that value talent and ensure that our compensation is market-beating. We don't believe in market-competitive salaries; we believe in beating the market.
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No degrees needed
Most job positions with Bionic Talent value you for the skills and experience you possess, not the degrees you have/or don't have.
Workplace & culture
Bionic Talent only works with the top agencies and startups around the world. We ensure you find your dream job with a company that values your talent and passion. We want everyone to have a job that fulfills them professionally, emotionally, and personally.
About Bionic Talent
Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages.
With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team.
Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely.