Customer Support Specialist (Spanish + English) - 0123 - Columbia
Customer support champions wanted – make a difference, apply now!
We usually respond within three days
About the client:
Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals.
About the role:
As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary goal is to ensure customer satisfaction and maintain positive relationships with clients.
What you’ll be doing:
- Answer customer queries via phone, email, chat, or other communication channels.
- Provide accurate and timely information regarding products, services, and policies.
- Investigate and resolve customer issues, complaints, or concerns effectively.
- Collaborate with other departments to escalate and resolve complex problems.
- Maintain a deep understanding of the company's products or services.
- Educate customers on product features, usage, and troubleshooting steps.
- Record and maintain detailed and accurate customer interactions and resolutions in the company's database or CRM system.
- Gather feedback from customers to identify areas for improvement.
- Share customer feedback with the relevant teams to enhance products or services.
- Collaborate with sales, marketing, and product development teams to share customer insights and contribute to the improvement of products and services.
- Uphold a professional and positive attitude in all customer interactions.
- Ensure compliance with company policies and procedures.
Who are we looking for?
- Should be proficient in speaking Spanish or English with customer support experience.
- High school diploma or equivalent (Bachelor's degree preferred).
- Excellent communication skills (verbal and written).
- Strong problem-solving and decision-making abilities.
- Customer-focused with a positive attitude.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with CRM software and customer support tools is a plus.
Position: Customer Support Specialist
Remote Status: Fully Remote
Preferred Location: Global
Working Hours: 9:00 am - 6:00 pm EST
Holidays: US Local Holidays
Salary: USD 900 - USD 1200
Internal Job ID: 0123
- Department
- Customer Support
- Locations
- Columbia
- Monthly salary
- $900 - $1,200
- Employment type
- Full-time
Columbia
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Work from anywhere
All positions marked "Global" at Bionic Talent are FULLY remote. We believe in a fully remote, interconnected world. Any job you apply to at Bionic Talent with a "Global" or "Fully Remote" tag will be fully remote; work from anywhere.
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Market beating compensation
We work with clients that value talent and ensure that our compensation is market-beating. We don't believe in market-competitive salaries; we believe in beating the market.
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No degrees needed
Most job positions with Bionic Talent value you for the skills and experience you possess, not the degrees you have/or don't have.
Workplace & culture
Bionic Talent only works with the top agencies and startups around the world. We ensure you find your dream job with a company that values your talent and passion. We want everyone to have a job that fulfills them professionally, emotionally, and personally.
About Bionic Talent
Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages.
With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team.
Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely.
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